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OFF-SITE BDC SERVICES

Any Market, Any Volume, Any Lead Source.

Kayman Direct partners with your team and adapts to your culture to echo what is important to you. As your Business Development Partner, we provide a variety of unique approaches to align with your mission and growth.

CREATING & RETAINING CUSTOMERS AS WE GROW TOGETHER

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WHAT WE DO

Our promise is simple: Kayman Direct will be an extension of who you are and everything that is important to you.

We will build an internal team that follows your processes and your messaging, keeping everything we do consistent with what you are doing.

The primary goal of our services is straightforward and simple: ensure you keep the customers you have coming back and restore relationships with the customers who haven’t returned.

Utilizing our state-of-the-art call center armed with relevant guest-centric call guides, we can make numerous attempts to connect with your customers, setting appointments that “show."

OUR SERVICES

1

INBOUND CALLING

Let Kayman Direct handle your inbound sales and service calls to set more appointments, increase retentions, and increase customer satisfaction.

2

OUTBOUND CALLING

Kayman Direct can increase your customer return percentage by simply making the calls and connections that most people avoid. A friendly voice and engaging questions make it easier for your customers to want to return!

3

TEXTING & EMAIL

As most of us respond to text messages quicker than ever before, Kayman Direct can also implement texting services, as well as email. By keeping the messages consistent and relevant, your name will stay top-of-mind with your customers. Drive more appointments that show to your door.

OUR PORTFOLIO

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    INBOUND CALLING

    Inbound sales and service calls can be some of the most difficult tasks to train your staff to get right. Let Kayman Direct’s trained professionals handle your calls the right way, every call!
    Our team will work in partnership with you to develop call scripts that match your dealership's tone and personality while maximizing sales and service appointments. Our advisors are trained to make the most of every opportunity that comes into your store!
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    OUTBOUND SERVICES

    Our outbound service calls include lead generating calls, such as: maintenance reminders, customer retention calls, and other service calls. We can also call your customers back if they have requested an appointment online, or provide confirmation calls for existing appointments.
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    EMAIL CAMPAIGNS

    Kayman Direct can develop a portfolio of custom emails to retain existing customers, attract new customers, increase your service and sales appointments and much more. Email is a great complement to our texting service because it allows for more information to be conveyed with each message and can be great to show the branding of your dealership.
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    CHAT SERVICES

    Kayman Direct can handle your website chat traffic and help you to answer customer questions quickly in order to create more sales and service appointments.
  • Woman texting with phone

    TEXTING SERVICES

    90% of all text messages are read and responded to. Kayman Direct can implement a text messaging campaign for all facets of your dealership follow-up processes.
    While email is still a very effective means of communication used by Kayman Direct, texting is a reliable way to deliver small bites of information to your customer with the confidence that it will be read! Allow Kayman Direct to develop a text campaign portfolio for you today.

OUR TEAM

Steve Johnson, Director

STEVE JOHNSON

Director of Operations

Steve Johnson is the newly appointed Director of Kayman Direct, bringing with him an extensive background in sales and operations. With a proven track record of building and leading successful teams, Steve has experience in all aspects of dealership operations, including sales, finance, business development, and call center management. 
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Prior to joining Kayman Direct, Steve worked as a Regional Sales Training Specialist at Larry H. Miller Automotive, where he was responsible for sales staff development and consulted with dealership GMs and GSMs on sales operations. He has also held various positions at Phil Long Dealerships, where he successfully grew sales and implemented new business models. Steve's expertise in team building, customer satisfaction, and sales and operations management make him an invaluable asset to the Kayman Direct team.

DEAN WEBSTER

National Account Rep

I have 40 years in the auto industry, working my way from Service Advisor, Service Manager, Fixed Operations Manager, and General Manager, to Business Owner. Additionally, I have 16 years working in the field for GM/Maritz. We started Kayman Direct in January of 2018. We have grown into 30 states and accommodate all brands of the auto industry.

JEANETTE STUMPF

Account Executive

I have been a part of the Kayman Family for over 3 years. I transitioned into the role of Service Account Executive in the last two years and have truly enjoyed working with both our agents and clients in the collaboration efforts of increasing customer retention and profitability for the Dealer.

TESTIMONIALS

“Kayman Direct has been beneficial in giving our sales and service team professional and knowledgable coaching and training to help drive our profit centers in each department.”
DJ Jones
Jarvis Web Solutions Ltd.

LET'S PARTNER

Our goal is to develop a customized BDP foundation that will ensure success, and to create a strong culture for your business. Our processes focus on increasing retention and customer relationships.
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