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Contact
1 (800) 846-0019
Customer Profile
Dealership
Address
Zip Code
Contacts
Please provide contact names and details.
General Manager
Phone
Email
*
Service Director
Phone
Email
*
BOC Director
Phone
Email
*
Accounts Payable
Phone
Email
*
Other
Phone
Email
*
Main Service Phone #
Parts Phone #
Service Hours of Operation
Visual
Text
Please include: Monday - Friday hours, Saturday hours. Mechanical 1st appointment time, last appointment and Saturday. Quick Lube 1st appointment, last appointment and Saturday.
Night Drop?
Yes
No
Shared Logins
BAC #
Global Connect Username
Password
Scheduling Tool:
Username
Password
CRM:
Username
Password
Scheduling
Scheduling Service?
Yes
No
Rental Car?
Yes
No
Windshield Repair?
Yes
No
Recommended Towing Company
Will these scheduling calls be warm transfers from an agent to tour team?
Yes
No
Times & Range
Body Shop?
Yes
No
Detail Service?
Yes
No
Body Ship
Mechanical Scheduling Rules
Are your parameters/rules set in your scheduling tool?
Yes
No
Diagnostic Fee
If diagnostic fees are waived upon repair, please include diagnostic fee amount. If not, leave blank.
Quick Lube Scheduling Rules
Are walk-ins welcome?
Yes
No
Types of Lubrication Maintenance
Standard Oil Change
Full Synthetic
Diesel
What are your wait times?
Multi-point inspections?
Yes
No
How many points?
Quote prices?
Yes
No
Tire rotation with oil change?
Yes
No
Recall Rules
Scheduling?
Yes
No
Check with parts dept?
Yes
No
Scheduling of recalls, warm transfer only?
Yes
No
Any additional service appointment rules?
Team Communication
Kayman Direct uses Slack for instant communication with your team for both email and phone. Please provide contact information on for all service writers and personnel you would want us directly communicating with. Please upload team contacts that include: Name, phone, email, express, and mechanical for all necessary team members.
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1 (800) 846-0019
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