A call is made to your routine customers 6 months after their last RO has closed to remind them that they are due for an oil change and assist in getting them scheduled.

Onstar customers who have signed up for Dealer Maintenance Notifications. We get notified when they are in need of services (recall, oil change or other maintenance services needed) and a call is made to schedule that appointment.

These customers have not been in the service department for 12 months. A call is made to bring them back into the service department. A coupon or compelling offer can be sent as an added incentive to bring them back into the service department.

The 12-18 SSO list is a list of customers who have purchased a vehicle at your dealership within the last 12-18 months but have not service their vehicle in the service department. The 13-96 SSO list consists of customers who have purchased a vehicle in the last 13-96 months but have never used your service department. 

We will review each customer for free services, recalls and recent service before a call is made. We're calling to try to set a service appointment. If a customer no longer has a free service available, a coupon or compelling offer can be sent as an added incentive (in the form of a discounted QL appointment or dollar amount off of routine service).

A call or text is made to customers who have recently visited the service department. We are calling to ensure they were completely satisfied with their experience. During this call, we also mention that they may be receiving a survey from the manufacturer and encourage them to participate in filling it out. We relay any negative feedback to the service manager for a follow up with those customers to help resolve any issues at hand.

A call is made to customers that were recently in the service department and were given recommended services which the customer declined during that visit. We are following up with the customer to see if they would like to schedule an appointment for those services on a later date and also send a coupon to help out with the added expense.

A call is made to customers who purchased their vehicle from the sales department but have never serviced their vehicle in the service department. A coupon is sent out, followed by a phone call, to try to schedule that appointment.

A call is made to customers that have set up an appointment online to confirm the appointment and reschedule if needed.

A call is made to schedule an appointment with customers on a list who are pulled from a targeted demographic for recalls, free maintenance, low oil life, postponed service, private offers or other routine maintenance needed.

We are informing customers of My GM Rewards and letting them know how many points they have accumulated and encouraging them to set up an appointment to take advantage of their points.

We are informing customers of OnStar and encouraging them to click that blue button and sign up for the free trial.

A call is made to customers who have had no contact with the sales department in 17 months. We are calling to try to make contact with them before they are put on the 18 month no contact list. We are calling to see if they are in need of any service on their vehicle. A coupon is usually sent to them in an attempt to entice them into the service department.

A call is made to confirm a customer's service appointment scheduled on the next business day.

A call is made to customers that had a service appointment the previous day and did not show. We are attempting to reschedule that appointment.

This call is intended to inform customers who ordered special order parts that the parts have arrived and to try to schedule the repair.